Returns & delivery

DELIVERY

  • DELIVERY DEADLINES

We manufacture the vast majority of our jewelry on request, and our delivery times are 3 to 5 weeks for orders in Metropolitan France or for collection from our boutique. In certain situations, manufacturing, processing, shipping and/or delivery times may be longer, in which case the customer will be informed.

On request only, SALMON BIJOUX is able to offer a shorter delivery time to satisfy its customers in the case of imperatives and personal events. The customer must make a request to SALMON BIJOUX via the following e-mail address: contact@salmonparis.com.

  • SHIPPING

SALMON BIJOUX works with various carriers, including La Poste, Chronopost, Fedex and Ferrari Expéditions France, to ship orders placed on our website or in our boutique.

- For orders over two hundred (200) euros, we use compulsory insurance. This means that these shipments are systematically sent by declared value, a secure routing solution designed for shipments with a maximum value of five thousand (5000) euros. These parcels are carefully tracked, insured for the value of their contents, and delivered only against signature. However, SALMON BIJOUX reserves the right to choose another carrier if necessary.

- For orders under two hundred (200) euros, SALMON BIJOUX reserves the right to opt for standard colissimo delivery. If the Customer so requests, it will be possible to send a declared value shipment. However, the cost of this service will be borne by the customer.

We make every effort to ensure the safety and satisfaction of our customers when shipping their orders, by adapting our transport choices according to the value of the order.

  • DELIVERY ADDRESS

Orders will be shipped to the delivery address indicated by the Customer on the order form. If the customer wishes delivery to be made to another address, he/she must inform us in advance by e-mail to contact@salmonparis.com.

In the case of a computerized quotation, a summary of the order will also be available in the dedicated customer area: https: //client.salmonparis.com/

Therefore, the customer is strongly advised to carefully check the accuracy of the information provided to SALMON BIJOUX to avoid any problems related to delivery.

  • SHIPPING COSTS

- Controls

When an order is dispatched, shipping costs are free for all shipments within mainland France. Shipping charges apply to DOM-TOM (Guadeloupe, Saint-Martin, Saint-Barthélemy, Martinique, French Guyana, Reunion, Mayotte, Saint-Pierre-et-Miquelon) and foreign countries. Prices vary according to destination country. For a quotation, please contact us by e-mail at contact@salmonparis.com.

- After-sales service

For the purchase of a jewel from us, after-sales services will be offered to the customer except in special cases (see conditions cf.7). Nevertheless, the cost of return transport will be charged to the customer. For this reason, it is preferable to agree on a secure and insured method of delivery, with the appropriate guarantees in the event of damage.

SALMON BIJOUX declines all responsibility in the event of delay, loss or damage during transport (cf.3.4).

  • ORDER PICKUP

Orders can be picked up in our Paris showroom at 30 rue Réaumur, Paris 75003 and in our Bordeaux showroom at 12 place Gambetta, Bordeaux 33000. When Your order is ready, You will be informed by telephone or e-mail. You can then come and collect it in person by appointment in one of Our showrooms.

The order will only be delivered once the balance of the order has been paid (see 2.6). If You are unable to collect Your order in person and would like a third party to pick it up, this is only possible if You have sent proof of identity and proof of payment by e-mail to the following address prior to collection: contact@salmonparis.com.

  •  DELIVERY DELAYS OR FAILURES

Any delay in shipment of which We are aware will be communicated to You as soon as possible. In order to answer any questions you may have about Your order, Our customer service department is at your disposal by telephone at 01.84.17.24.42 or by email at the following address: contact@salmonparis.com.

SALMON BIJOUX declines all responsibility in the event of delay, loss or damage during transport concerning the shipment made by the postal services and/or carriers. If You dispute receipt of the product You have ordered even though the carrier indicates that it has been delivered, or if You have refused receipt of a package that has been damaged or opened improperly by the carrier, You must provide us with the following information:

- A sworn statement, signed by you, attesting to the absence of delivery or receipt of a damaged or spoiled product.

- A copy of proof of address less than three months old.

- A copy of proof of identity.

- Any evidence in the form of photographs and/or videos These documents are necessary to enable SALMON BIJOUX to cover the costs associated with a new shipment of the product concerned.

  • OWNERSHIP & RISKS

The transfer of ownership and risks associated with the jewelry takes place at the time of collection or delivery of the products paid for in full (in accordance with the agreed terms cf.2.6). However, in the following situations:

- Home delivery

(I ) If Your parcel is returned to us by the carrier due to an incorrect address or your absence at the time of receipt, followed by a claim within the allotted time,

(II) If You do not respond to Our telephone calls, voice mails and e-mails informing You of the situation (including incorrect contact information provided by You), and We are unable to contact You for a period of 4 months from the date of shipment of the package.

- Showroom pickup

(III) If Your order has not been withdrawn within 6 months, except in the case of an explicit written agreement by email between the Customer and the Company.

SALMON BIJOUX then acquires full ownership of the products. In addition, SALMON BIJOUX retains all payments relating to the manufacture of the jewelry ordered, and You agree to waive any recourse to recover sums paid or unclaimed products.

RIGHT OF RETURN & CANCELLATION

  • RETURNS

In accordance with article L. 221-18 of the French Consumer Code, you have a period of fourteen (14) days from receipt of the products to exercise your right of withdrawal, without having to provide any justification or incur any penalties.

However, it is important to note that the majority of Our items are made-to-measure and on-demand only, according to Your specifications/customization parameters (choice of frame, design, precious metal, gemstone, finger size, and possibly personalized engraving). Consequently, our articles (except our stock products) fall within the scope of exception n°3 of article L. 221-28 of the French Consumer Code, which stipulates that the right of withdrawal does not apply to these articles, as you explicitly acknowledge.

However, We kindly offer You return possibilities in the following two cases:

- Store purchases: You have the right to return goods within fifteen (15) days of receipt, subject to certain conditions (see 4.2). One of these essential conditions is that the returned products must be listed in our online product catalog. SALMON BIJOUX reserves the right to retain at least the deposit (i.e. approximately 30%) of the order amount as compensation. Please note that this rule also applies to orders in progress.

- Online purchases: Despite exception n°3 of article L. 221-28 of the French Consumer Code, we offer you a right of return within fifteen (15) days from the date of receipt for products purchased online, under certain conditions (cf.4.2), if they do not give you complete satisfaction.

If you have any questions, please don't hesitate to contact us on 01.84.17.24.42 or by e-mail at contact@salmonparis.com, so that we can answer them.

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